Subscription, Pricing & Cancellation Policy

Last updated: 26 May 2026

This policy applies to all Connected au memberships and forms part of our overall Terms & Conditions.

1. Subscription-based service

Connected au operates as a paid digital subscription service. By signing up, you acknowledge and agree that:

You are purchasing an ongoing membership subscription.
Payment is required to maintain access.
Charges will continue unless the membership is cancelled in accordance with this policy.

The subscription nature of the service is clearly disclosed prior to purchase.

2. Immediate digital access

Upon successful payment, members receive immediate access to the Connected au digital platform, including member-only content, resources, and community features. As access is provided instantly, the service is considered delivered at the time of purchase.

3. Pricing and payment authorisation

All prices are displayed in Australian dollars unless otherwise stated. By completing a purchase, you authorise Connected au to:

Charge your nominated payment method for the subscription fee.
Process recurring subscription payments unless and until the membership is cancelled correctly.

You are responsible for ensuring your payment details remain current and valid.

4. Changes to pricing, plans, and timelines

Connected au reserves the right to change membership pricing, introduce new pricing structures or plans, and modify billing cycles, timelines, or payment frequency. Where required, reasonable notice of pricing changes will be provided. Continued use of the membership after any pricing or billing change takes effect constitutes acceptance of the updated terms.

5. Cancellation policy: 30 days' notice required

All membership cancellations require a minimum of 30 days' notice prior to the next billing date.

Cancellations take effect after the 30-day notice period.
Charges incurred during the notice period remain payable.
Cancellations must be submitted via the official cancellation method provided by Connected au.
Failure to cancel with sufficient notice will result in the next subscription charge being processed.

Stopping payment, disputing a charge, or failing to use the service does not constitute cancellation.

6. No refunds for change of mind

Connected au provides access to digital services immediately upon purchase. Accordingly, membership fees are non-refundable once access has been granted, except where required by Australian Consumer Law.

Refunds are not provided for:

Change of mind.
Forgotten cancellations.
Failure to provide the required notice.
Lack of use or participation.
Accidental purchase.
Misunderstanding that the service is a subscription.

7. Australian Consumer Law

Nothing in this policy limits or excludes your rights under Australian Consumer Law. You may be entitled to a remedy if the service is not delivered with due care and skill, is not fit for its intended purpose, or does not match the description provided.

8. Changes to this policy

Connected au may update this Subscription, Pricing & Cancellation Policy at any time. Continued use of the membership after changes are made constitutes acceptance of the updated policy.

9. Disputes and chargebacks

Members agree to contact Connected au directly regarding billing or cancellation issues before initiating a chargeback or payment dispute. Initiating a chargeback does not override this policy or the requirement to cancel with appropriate notice.

10. Contact

For cancellation requests, billing enquiries, or questions about this policy, please contact community@connectedau.com.au.