Privacy Policy

Last updated: 26 May 2026

Connected au is committed to protecting your privacy and handling personal information in a transparent and responsible way. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect personal information including, but not limited to:

Name.
Email address.
Billing details (processed securely via third-party payment providers).
Account and login information.
Communication preferences.
Any information you voluntarily provide when engaging with our platform or community.

We do not knowingly collect sensitive information unless it is required and provided with consent.

2. How we collect information

Personal information is collected when you:

Sign up for a Connected au membership.
Make a purchase or subscription payment.
Create or use an account.
Contact us for support.
Participate in community spaces or member features.
Interact with our website or digital platforms.

3. How we use your information

We use personal information to:

Provide and manage your membership.
Deliver digital content and services.
Process payments and subscriptions.
Communicate with you about your account, updates, or changes.
Improve our services and member experience.
Meet legal and regulatory obligations.

We only use personal information for purposes directly related to providing our services, unless otherwise required or permitted by law.

4. Disclosure of information

We may disclose personal information to:

Trusted third-party service providers (such as payment processors, hosting platforms, and email services) where necessary to operate our services.
Legal or regulatory authorities if required by law.
Professional advisers where reasonably necessary.

We do not sell or rent personal information to third parties.

5. Third-party services

Connected au uses third-party platforms to deliver services, process payments, and host content. These providers may store data outside Australia. By using our services, you acknowledge that your information may be handled by third-party providers in accordance with their own privacy policies.

6. Data security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. While we take security seriously, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Access and correction

You may request access to, or correction of, your personal information held by Connected au by contacting us via our official support channels. We will respond to requests within a reasonable timeframe, subject to any legal obligations.

8. Communications

By becoming a member, you consent to receiving communications related to your membership, including service updates, billing notices, and important information. You may opt out of non-essential communications at any time.

9. Cookies and analytics

Connected au may use cookies or similar technologies to improve website functionality and understand how our platform is used. You may manage cookie preferences through your browser settings.

10. Changes to this policy

Connected au reserves the right to update this Privacy Policy at any time. Any changes will take effect when published. Continued use of our services after changes are made constitutes acceptance of the updated policy.

11. Complaints

If you have a concern or complaint about how your personal information has been handled, please contact us directly so we can work to resolve the issue. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Contact

For questions about this Privacy Policy or how your information is handled, please contact community@connectedau.com.au.